Frequently asked questions
Everything you need to know before you ride.
Do I have to pay online?
No. You send a booking request online and our team confirms it by email. You pay the full amount in our shop when you pick up the bike or meet your guide, by card or cash.
Can I book for today or tomorrow?
Yes. Every booking is confirmed personally by our team, and for last-minute requests we reply as quickly as possible.
What is your cancellation policy?
Cancellation is free up to 24 hours before the start. You can cancel online from the link in your confirmation email, or simply write to us.
Are helmet, lock and insurance extra?
No. Our rental prices always include helmet, lock and insurance, plus a repair kit. No surprises when you pick up the bike: the price you see is the price you pay.
What is included in the rental?
Helmet, lock, insurance and repair kit, plus route tips from our team. Accessories like child seats, GPS holders or special pedals are available on request.
Which size do I need?
As a guide: S for 155–168 cm, M for 168–180 cm, L for 180–190 cm and XL above 190 cm. Tell us your height and we will check the fit when you pick up the bike.
Do I need experience for the e-bike tours?
Most tours are suitable for anyone who can ride a bike: the electric assistance does the hard work. Each tour shows its level; the Enduro Experience is for experienced riders.
How many people are in a group?
Our guided tours have a maximum of 8 riders per departure, for a personal and safe experience. Larger groups can ask for a private tour.
What is included in the tours?
E-bike in your size, helmet, gloves, water, repair kit and accident insurance. Some tours include tastings or coffee stops, as indicated on each tour page.
In which languages are the tours?
Our guides speak Spanish, Italian and English. German and French are available on request.
Where do we meet?
At our shop: CC Lobos Bahía, Av. Ntra. Sra. del Carmen 33, 35660 Corralejo. Please arrive 15 minutes before the start.
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